Returns Policy

Last updated: 26 January 2024

At JewelsByMN.com, we want you to be completely satisfied with your handmade jewelry purchase. Please read our Return Policy carefully to understand our guidelines and procedures for returns.

1. Returns Eligibility:

We accept returns within 7 days of the date of purchase.
To be eligible for a return, the item must be unused, in the same condition as received, and in the original packaging.

2. Exclusions:

Customized or personalized items are non-returnable.
Earrings are non-returnable due to hygiene reasons.

3. How to Initiate a Return:

To initiate a return, please contact our customer service team at [[email protected]] with your order number and reason for return.
Our team will provide you with instructions on how to return the item.

4. Return Shipping:

Customers are responsible for the cost of return shipping.
We recommend using a trackable shipping service to ensure the safe return of the item.

5. Refund Process:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If the return is approved, a refund will be processed to your original method of payment within 10 business days.

6. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately at [[email protected]]. Include clear photos of the damaged or defective item, and we will provide further assistance.

7. Refund Amount:

The refund amount will be the purchase price of the item minus any discounts or promotions applied at the time of purchase.
Shipping charges are non-refundable.